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Customer Journey

Liverpool, one of Mexico´s leading department stores and pioneer in retail e-commerce, has entrusted us -for +8 years the architecture, design, management and value added solutions regarding all measurement and development of their Customer Experience Platform.

We have worked with Liverpool and several of its departments on innovative initiatives related to client service satisfaction and external providers, such as


  • National NPS measurement
  • Work Climate
  • Evaluations
  • NPS Insurance
  • Restaurant
  • Point of Sale App
  • e-Learning Sales Professionals training, among others.